Provide Tier 1 thru Tier 2 support for PC (hardware and operating system) users. This position provides regular and as-needed technical services to internal customers and is the primary means of interaction between users and the IT department.
Responsibilities
Triage user issues and requests.
Respond to help desk tickets, telephone calls, email, and walk-up requests for support
Manage the tickets in the Help Desk ticketing system
Identify, research, and resolve IT problems
Troubleshot and maintain computer systems connected to production equipment
Configure and deploy user hardware
Support and comply with the company Quality System, ISO, and medical device requirements
Read, understand, and follow work instructions and standard work
Participate in required company meetings
Maintain an organized work area (5S)
Participate in the Operational Excellence Program
Complete all other work duties as assigned
Ability to work in a manufacturing environment
Qualifications
Minimum Requirements, Education & Experience
Associate degree in an IT--related field or relevant work experience.
Experience in support a technical environment in a help desk capacity
Microsoft Office awareness (Outlook, Word, Excel, PowerPoint)
Clear and effective verbal and written communication skills
Attention to detail
Organizational skills
Ability to work in a fast-paced team environment
Ability to prioritize and multitask
Ability to lift 50 lbs.
Desirable Criteria & Qualifications
Bachelor's degree in Computer Science or related IS field
Experience with ERP, CRM, and other Business Systems
Continuing Education; including participation in local chapters, associations, and/or organizations