Provide timely and professional responses to customer inquiries via phone, email, and chat.
Attentively listen to customer needs and identify suitable solutions.
Manage the processing of new memberships, renewals, product orders, and subscriptions.
Conduct regular outreach to members for renewal reminders.
Maintain accurate account information and assist members with queries regarding memberships, events, publications, and products.
Handle registrations, transfers, payments, and refunds, issuing confirmation receipts and invoices as needed.
Prepare event badges, organize data archives, and follow up on outstanding invoices.
Collaborate with various departments to ensure accurate financial records and assist with accounts payable tasks.
Assist the receptionist in managing the front desk, welcoming visitors, and directing calls.
Occasionally travel locally to represent the organization and department at events.
Requirements:
Proficiency in Microsoft Office Suite, with a basic understanding of Excel.
Strong verbal and written communication skills.
Ability to accurately and efficiently address inquiries and requests.
Capability to work both independently and collaboratively within a team.
Post-secondary education is preferred.
Additional Info:
Pay range: $21-24/hr.
Schedule: M-F 8:30a-5p
Location: Onsite
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
