Augusta University is Georgia's innovation center for education and health care, training the next generation of innovators, leaders, and healthcare providers in classrooms and clinics on four campuses in Augusta and locations across the state. More than 10,500 students choose Augusta for educational opportunities at the center of Georgia's cybersecurity hub and experiential learning that blends arts and application, humanities, and the health sciences. Augusta is home to Georgia's only public academic health center, where groundbreaking research is creating a healthier, more prosperous Georgia, and world-class clinicians are bringing the medicine of tomorrow to patient care today. Our mission and values make Augusta University an institution like no other.
The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.
Our Health Sciences Campus: 1120 15th Street, Augusta, GA 30912
Our Summerville Campus: 2500 Walton Way, Augusta, GA 30904
College/Department Information
Our mission in the Human Resources Division of Augusta University is to serve as a strategic resource for making Augusta University a top-tier university that is a destination of choice for education, health care, discovery, creativity and innovation. We enable and enhance the effectiveness of the organization by delivering reliable and creative HR services and solutions that support our customers and advance the university mission, vision and values. We provide HR expertise, strategic and timely support, creative and competent advice, meaningful and courteous service, and efficient and reliable processes.
Job Summary
This position serves in the Student Employment Center (SEC) within the Employment & Faculty Support Services section of Human Resources. This position will process student employment transactions and provide customer service to departments and students in reference to student employment.
Responsibilities
Duties include, but are not limited to:
Processes/Enters/Reviews PeopleSoft Data
Processes and enters/reviews data in PeopleSoft for all terminations, salary changes and transfers for student employees in a timely and accurate manner according to the published payroll schedule. Reviews own data entry for accuracy.
Provides Highest Level of Customer Service
Provides highest level of customer service to campus employees, department managers, retirees, and other AU business units as necessary to ensure accurate and timely processing of employee data. This will include coordination with OneUSG Connect - Benefits.
Complete Clearance Process
Completes AU clearance process for all terminating student employees.
Receives/Reviews Accuracy & Completeness of ePAR's
Receives and reviews for accuracy and completeness all electronic personnel action requests and audits corresponding employment documents for student employees; processes accordingly.
Assist Walk-In Customers
Assists walk-in customers with inquiries in a timely and courteous manner.
All Other Duties
Performs all other job-related clerical functions as assigned.
Required Qualifications
High School graduate, GED or equivalent from a recognized stated or federal accredited organization with one year of customer service experience. Excellent customer service skills and demonstrated verbal communication skills required. Prefer experience with a human resource management system (HRMS) or comparable integrated database system and knowledge of human resources policies and procedures.
Knowledge, Skills, & Abilities
Ability to maintain confidentiality
Excellent interpersonal, written and verbal communication skills and ability to interact with a variety of customers effectively
Proficient in Microsoft Office and other computer software/databases and record keeping procedures
Strong problem-solving, multi-tasking, decision-making and prioritization skills; detail-oriented
Shift/Salary/Benefits
Shift: Days; Monday - Friday
Pay Grade: 12
Salary: $15.06 - $16.87
Salary to be commensurate with qualifications of the selected candidate within the established range (generally minimum-midpoint) of the position
Recruitment Period: 4/18/24 - Until Filled
Augusta University offers a variety of benefits to full-time benefits-eligible employees and some of our half-time (or more) employees.
Benefits that may be elected could include health insurance, dental insurance, life insurance, Teachers Retirement System (or Optional Retirement Plan), as well as earned vacation time, sick leave, and 13 paid holidays.
Also, our full-time employees who have been employed with us successfully for more than 6 months can be considered for the Tuition Assistance Program. Consider applying with us today!
Conditions of Employment
All selected candidates are required to successfully pass a Background Check review prior to starting with Augusta University.
If applicable for the specific position based on the duties: the candidate will also need to have a credit check completed for Positions of Trust and or approved departmental Purchase Card usage.
Motor vehicle reports are required for positions that are required to drive an Augusta University vehicle.
For Faculty Hires: Final candidates will be required to provide proof of completed academic degree(s) as well as post-secondary coursework in the form of original transcript(s). Those candidates trained by a foreign institution will also be required to provide an educational/credential evaluation.
All employees are responsible for ensuring the confidentiality, availability, and integrity of sensitive [patient, student, employee, financial, business, etc.] information by exercising sound judgment and adhering to cybersecurity and privacy policies during their employment and beyond.
Other Information
This position is also responsible for promoting a customer-friendly environment and providing superior service to our patients, students, faculty, and employees. "Augusta University is a patient-and family-centered care institution, where employees partner every day with patients and families for success."
Augusta University is a tobacco-free environment, and the use of any tobacco products on any part of the campus, both inside and outside, is strictly prohibited.
Equal Employment Opportunity
Augusta University is proud to be an equal opportunity employer welcoming applicants from underrepresented groups, including individuals with disabilities and veterans.
