The Wake Healthy at Home is a permanent supportive housing program which is federally funded and based in Wake County. The Tenancy Support Coordinator is responsible for case management and fostering an atmosphere of support and collaboration amongst landlords, developers, and providers to increase access to affordable housing and improve community tenure for the people we serve and are formerly homeless. Relationships with landlords are critical to the success of any housing program particularly working with individuals who may be chronically homeless, in need of permanent supportive housing, and access to support services, a housing voucher and/or subsidized housing option.
*** This position is a provisional appointment meaning it is subjected to being annually renewed with grant funding.***
This is a full-time hybrid - remote opportunity. There is an expectation of being on-site in the corporate/home office occasionally, however, the selected candidate must be available to travel throughout the Wake County community as needed. The selected candidate must reside in North Carolina.
Responsibilities & Duties
Project Management of Supportive Housing Program
Track grant award expenditures to ensure compliance with HUD program guidelines and Alliance’s required match funds
Assist with the recordkeeping, documentation, and management of the Healthy at Home Program as it relates to meeting HUD compliance, performance metrics set by the Wake County Continuum of Care (CoC), and program guidelines
Connect the most vulnerable households in Wake County for permanent supportive housing according to the community established and HUD-approved standards for referral, administration, and service provision
Educate and provide technical support to community providers on referrals and adherence to program guidelines
Identify opportunities for housing advocacy and collaboration through community resources
Liaise with landlords and housing providers for rent and maintenance issues to ensure program participants live in safe, decent, and affordable housing
Provide case management to ensure all participants have resources available to meet basic needs for food, medication, access to services, and transportation
Assist and support participants in their housing readiness, sustainability, tenancy success, and graduating from the program to positive housing outcomes (when ready and available)
Enter data into the Homeless Management Information System (HMIS or equivalent) and provide accurate performance reports and analysis to Alliance staff, HUD, and the CoC
Engage and advocate for community-wide policies and procedures that impact chronically homeless members served by Alliance and the local CoC
Landlord Engagement and Tenancy Support
Assist in the coordination of annual landlord events for recruitment, appreciation, promotion of "Housing First" and reducing housing barriers for persons with mental and behavioral health concerns
Coordinate and/or attend annual Fair Housing Trainings in partnership with NCHFA and NC Legal Aide
Identify and partner with local landlords and property management companies to ensure housing needs for people with behavioral health concerns are adequately addressed in federal funding and permanent supportive housing programs
Ensure landlord compliance with Fair Housing laws and promptly report violations and advocate for tenant’s fair housing rights for
persons with behavioral and mental health conditions
Member Engagement and Community Collaboration
Collaborate with Healthy at Home Program Participants and applicable service providers to develop and implement plans for increased self-sufficiency, improved health, and increased income
Develop in-depth knowledge of various housing and financial systems and provide consultation to Alliance clinical departments regarding available resources and barriers for individuals who are involved with various community public systems to support resolution of housing crises
Partner with local Housing Authorities to increase access to public housing and voucher programs
Partner with local CoC and governments to ensure housing needs for people with mental and behavioral health concerns are adequately addressed in federal funding and consolidated affordable housing plans
Customer Service
Maintain quality relationships with housing providers to leverage and establish quality housing for Wake Healthy at Home Participants
Respond to all voicemail messages, emails, and correspondence within 24 hours
Prompt follow-up with all referrals, inquiries, and emails from internal staff
Respond to all emergency situations with high level of urgency as needed
Minimum Requirements
Education & Experience
Bachelor's degree from an accredited institution in a human services field such as social work, psychology, sociology, community development, political science, or public administration and three (3) years of experience in social work, human services, and case management preferably with the client population and at least one (1) year of experience in housing case management.
Or
Master’s degree from an accredited institution in a human services field such as social work, psychology, sociology, community development, political science, or public administration and one (1) year of experience in social work, counseling, preferably with the client population working in housing case management.
Knowledge, Skills, & Abilities
Thorough knowledge of effective homeless service interventions and HUD program guidelines, as it relates to homeless individuals with disabilities, as well as local community resources and service connections to ensure success in housing
Exceptional interpersonal skills, clear and highly effective verbal and written communication skills, active listening skills, and commitment to person-centered goals
Adaptable to and accepting of people of diverse backgrounds and beliefs and have the patience to build rapport and relationships through ongoing engagement
Ability to maintain a non-reactionary and non-defensive communication style during challenging discussions
Skilled in critical thinking and solution orientation
Ability to work independently and triage competing complex needs of participants and the propensity to make prompt decisions based upon relevant facts and ethical standards
Problem solving and conflict resolution skills are essential
Knowledge of behavioral health and intellectual/developmental disabilities and Social Determinants of Health
Salary Range
$22.23- $24.45/Hourly
Exact compensation will be determined based on the candidate's education, experience, external market data and consideration of internal equity. The selected candidate will be eligible to participate in Alliance's PPO Health Benefit Plan. This position does not include any other benefits, nor offer vacation or sick accrual leave.
