BCforward is currently seeking a highly motivated Client Service Analyst for an opportunity in Newark, DE!
Position Title: Client Service Analyst
Location: Newark, DE 19713
Anticipated Start Date: Immediately
Please note this is the target date and is subject to change. BCforward will send official notice ahead of a confirmed start date.
Expected Duration: 5 months (Potential to extend)
Job Type: Full-Time, Contract
Pay Range: $27 per hour
Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).
Job Description: -
Responsibilities:
Will deliver day-to-day support for external clients, taking responsibility for the client experience, monitoring and resolving service issues and acting as the advocate for the client.
Will act as the point of contact for internal customers and business partners; ensuring issues are addressed appropriately, accurately and in a timely manner for all parties involved
Will be responsible for receiving and tracking all client requests and inquiries for tax reporting, projects, custom reporting and operational errors/updates.
Qualifications & Skills:
Minimum 3 years' experience in client service
Strong client management skills
Strong risk management, strategic thinking and planning skills
Highly motivated, ability to act without direct supervision
Excellent time management and prioritization skills
Creative problem-solving skills - working across the organization to solution issues and implement for the client
Communication skills - excellent oral and written business communication skills, ability to present information clearly and concisely to groups, ability to chair facilitate meetings with client and managers
Identify and promote service improvement, efficiencies and opportunities
Proficiency in MS Office Products (Word, Excel, PowerPoint)
ERISA and retirement plan knowledge, preferred
Benefit Payment experience, preferred
Benefits:
BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.
About BCforward:
Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally.
BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.
BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.
To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.
This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.
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