The Customer Solutions Specialist is responsible for providing high-level customer service to both external and internal customers. Specialists provide customers with in-depth knowledge of company products and promotions. This role is part of an effective and collaborative team in order to process customer orders or returns according to the established company policies and procedures. The CS Specialist will also assist inbound callers to either route them to the correct extension or assist with their inquiries.
Key Responsibilities:
* Work closely with sales teams to effectively communicate with customers.
* Provide out of office coverage with CS team for Sales Staff.
* Exceed customer service expectations with timely and accurate responses to requests.
* Assist any CS team member with workload overflow.
* Invoice processed return authorizations per established guidelines.
* Collaborate with Technical Services department to resolve customer service related issues.
Requirements:
* Ability to provide the highest quality customer service.
* Ability to communicate professionally, whether on the phone, in person, or via e-mail.
* Ability to efficiently manage time and work effectively towards deadlines.
* Collaborative and team-focused
Required Education and Experience:
* High school degree or equivalent
* Advanced experience with Microsoft Word, Excel, and Outlook
* 3+ years of customer service related experience
* Experience in installing vehicle audio, video or safety related products is preferred but not required.


All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.