Job Description:

RESPONSIBILITIES:

Kforce has a client that is seeking a Business Analyst in Newark, DE.

Summary:
The Business Analyst is accountable for adherence to service quality standards and the Benefit Payments delivery model. Individuals in this role respond to and manage client inquiries and requests including but not limited to payment issues, system access, audit requests, reconciliation break research, monitoring of workflow tool queues for client directive issues, account documentation as well as account transactions and related activities.

Responsibilities:

• Business Analyst will deliver day-to-day support for external clients, taking responsibility for the client experience, monitoring and resolving service issues and acting as the advocate for the client


• Responsible for all client communications via telephone call and email correspondence


• Responsible for notifications to service partners of any escalated issue affecting shared clients and relationships


• As a Business Analyst, you will be responsible for receiving and tracking all client requests and inquiries for tax reporting, projects, custom reporting and operational errors/updates


• Acts as the point of contact for internal customers and business partners; Ensuring issues are addressed appropriately, accurately and in a timely manner for all parties involved; These clients hire us as Benefit Paying Agent for their Qualified and Non-Qualified Retirement Plans

REQUIREMENTS:

• Bachelor's degree - Business preferred


• Minimum 3 years of experience in client service


• Benefit Payment experience


• Must have a proven track record demonstrating a proactive, hands-on management approach and strong systems skills


• ERISA and retirement plan knowledge


• Organizational skills


• Attention to detail


• Problem solving skills


• Proficiency in MS Office Products (Word, Excel, PowerPoint)


• Oral & written communication skills


• Strong client relationship skills


• Excellent time management and prioritization skills


• Analytical skills


• Strong risk management, strategic thinking, and planning skills


• Identify and promote service improvement, efficiencies, and opportunities


• A positive mindset and capability to overcome challenges are a must in addition to exceptional leadership qualities


• Desire and ability to learn quickly and be a self-starter


• Highly motivated, ability to act without direct supervision

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless
and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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