Responsible for monitoring, maintaining, and servicing IRA plans and providing back-up support within the Deposit Operations Department to include the quality review of deposit accounts and handling calls in the call center.
Duties and Responsibilities:
Review daily new and maintained IRA plans, account data and documentation for accuracy. Maintain as needed.
Perform daily review of IRA activity and transactions to confirm proper documents were obtained and tax reporting codes are accurate. Maintain as needed.
Assist IRA customers and branches with inquiries and transaction requests
Review scanned IRA documents from branches daily
Develop and manage QC processes and reports for retirement accounts
Assist with training on IRA processes/documentation where necessary
Process Federal backup withholding
Review and process tax reporting forms (1099rs and 5498s). Able to perform corrections where necessary
Monitor and maintain Plan RMDs to include assurance of RMD notifications.
Assist OAO and OLB customers via all channels
Work proactively with team and management to achieve daily operational goals
Meet productivity standards in accordance with Bank’s confidentiality policies
Assist customers in a non-discriminatory manner
Complete ongoing compliance training assigned by corporate trainer & manager
Attend webinars and seminars to keep abreast of all industry changes
Consistently meet or exceed scheduled tasks
Responds to audit requests timely
Manage and respond to E-mail and telephone messages timely
Ensure compliance with BSA regulations (securing customer information, proper handling of shred bins, keeping desk tops and work area clear of customer information)
Adhere to bank’s policies / procedures and staying abreast of changes
Communicate in a professional manner with internal customers and affiliates
Remain flexible and equipped to respond to the Bank’s continuity plan.
Remain flexible and responsive to higher work volume days (Ex.rate campaigns)
Support and perform additional duties and projects as assigned
Assist with department and branch back-up duties as assigned by manager.
About Crescent Bank:
Crescent Bank began in 1991 as a small New Orleans based community bank. Today, Crescent Bank has a presence nation-wide and is on a mission to leverage technology to provide auto lending and savings access to consumers who may not be served by other traditional banking products.
Crescent Bank prioritizes employee growth and advancement- both as employees and as individuals- through our core values and through the benefits we offer.
Our Core Values include: Be a Team Player, Continuously Improve, Do the Right Thing, Put the Customer First, & Take Ownership
We are proud to offer the following key benefits:
Workplace flexibility for eligible positions
All the insurance programs you’d expect- health, dental, vision, life, disability, + more
Multiple types of paid time off
Retirement program with company contribution
Paid parental Leave
Tuition Reimbursement
Payroll on Demand- access your pay when you need it most.
Additional Information:
3 – 5 years of Back Office Operations
3 – 5 years with Deposit Account services and processes
2 – 3 years of retail branch / customer facing experience
1 – 2 years of Call Center Experience
Expert understanding of banking technology, and third-party software solutions
Expert understanding of banking products, financial services, and regulations
Proficient experience with Excel, Word, Outlook, Teams, and Adobe
Excellent initiative and organizational skills
Excellent written, verbal and phone etiquette communications skills
