This position is a valuable opportunity to gain introductory experience working within a large corporate culture. Successful candidates will be trained to utilize company databases and software to research consumer inquiries. Additionally, candidates will gain practical experience communicating effectively and professionally with customers and affiliate businesses to investigate, analyze, and resolve complex problems. Automotive experience is not required.
Job Responsibilities:
Communicate via phone and email directly with automotive dealerships, vehicle owners, and third-parties in order to understand, investigate and respond to customer concerns
Document all correspondence and actions taken regarding specific customer inquiries in Customer Relationship Management (CRM) database (e.g. inbound/outbound calls or emails, check requests, vehicle transport requests, vehicle repurchases/replacements, etc.)
Research applicable warranties, policies, customer service programs, and laws to provide customer support in compliance with company policies while achieving the highest level of customer satisfaction
Collaborate with peers and management within the Consumer Affairs Department to ensure goals are met and projects are completed on-time
Necessary Skills and Experience:
Bachelor's degree or educational equivalent
Excellent written and verbal communication
Critical thinking and problem-solving
Time management and successful organization
Proficiency in MS Office Suite, with emphasis on Office and Excel
Typing speed of 65+WPM
Prior work experience directly communicating with customers or working in an office environment preferred but, not necessary
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
