Job Description:

Why Join Altec?

The Customer Onboarding Specialist is responsible for providing excellent customer support and satisfaction within the Service Support areas: Administrative, Inventory, Parts and Estimating. Responds to customer inquiries and resolves customer issues, that may require customized responds. Analyzes customer service needs and follows up with Team Lead as needed. Provides updates to internal teams on customer needs that contribute to the customer satisfaction. May be asked to support more complex or critical customer support/needs, or mentor/train lower level team members.

**This hire can live close to any Altec location.**

Should the selected candidate meet the qualifications of a more experienced level in the career path, the job level may be adjusted.

MAJOR RESPONSIBILITIES:

Customer Onboarding Specialist

• Able to research and resolve simple unfamiliar technical problems.
• Completes basic tasks as assigned while providing clear and regular communication with users and other IS resources
• Demonstrates effective understanding of technical tools
• Able to work independently at least 25% of the time
• Responsible for good decision-making regarding software, hardware, and purchasing in situations without defined operating procedures.
• May participate in future state process improvement.
• Communicate well with team member
• Resolves problems with strong analytical and administrative abilities. Flexibility is a must, with detail orientation, and a passion for resolving problems within a service environment.
• Uses analytical information to identity KPI metrics to facilitate continuous improvement.
• Effectively represents Team Altec; Communicates any customer needs/requests within Service's scope to the appropriate Altec entity or External customer.
• Presents large scale issues and opportunities to key leadership.

EDUCATION, EXPERIENCE, AND SKILLS REQUIRED:

• High School Diploma or GED required and
• Five years of experience in industry related field required (i.e. Customer Service with manufactured products or product services; Material Support or inventory control for manufactured products; or Service Writing in a dealership) or in a similar job function

Or

• Bachelor's Degree and
• Two years' experience in industry related field required (i.e. Customer Service with manufactured products or product services; Material Support or inventory control for manufactured products; or Service Writing in a dealership) or in a similar job function
• Strong Computer Skills, especially in Microsoft Word and Microsoft Excel
• Demonstrated Problem Solving Skills
• Strong attention to detail
• Solid team player with a collaborative nature
• Ability to multitask and handle multiple transactions
• Ability to work effectively in a fast-paced environment
• Excellent written and verbal communication skills

  Service Studio/Oracle experience preferred.

  
  

Altec Industries, Inc. and its affiliates are equal opportunity employers and maintain affirmative action plans to recruit, retain, develop, and promote qualified individuals without unlawful consideration of race, gender, color, religion, sexual orientation, gender identity, national origin, age, disability, citizenship status, veteran status, or any other characteristic protected by federal, state or local law. Altec strives to maintain a work environment free from unlawful discrimination and harassment, where associates are treated with respect and dignity.

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