Inside Sales / Customer Service Representative

We seek a self-starting, technical, driven individual who will work cooperatively with a sales team to maintain and grow existing business and assist the account managers to meet or exceed monthly sales quotas while increasing customer satisfaction. We are a growing company in the industrial and high technology markets and are looking for hard-working and skilled individuals.

The right candidate will be offered competitive compensation and a comprehensive benefits package.

Responsibilities

• Generate new and repeat sales by providing product and technical information in a timely manner.
• Determine customer requirements and expectations to recommend specific products and solutions.
• Present price, credits, and terms in accordance with standard procedures of the company.
• Assist sales team in obtaining accurate information from vendors relating to pricing, generalized lead times, shipment dates, and expected date of delivery.
• Contact customers following sales to ensure ongoing customer satisfaction and resolve any complaint.
• Capturing accurate and complete information in NetPlanner 360 system.
• Manage time effectively, meet personal goals, and work effectively with other members of the sales team.
• Maintain proficiency in using company issued computer and other common office equipment and software.
• Follow company policies and procedures.
• Always present a professional image to customers and vendors.
• Perform other duties as assigned.

Required Skills/Qualifications

• The ideal candidate will have 3+ years of proven experience in customer service, ideally in a service provider environment, and/or low-voltage systems installation.
• Great phone presence as you will be doing business over the telephone.
• Highly organized, great with time management.
• Able to work in a fast-paced, self-directed environment.
• Exceptional verbal and written communication skills.
• Highly proficient level of computer skills including MS Word, PowerPoint, Excel and Outlook.
• Proficient in understanding software solutions for quoting and client relations.
• Decision-making, problem resolution, and creative thinking skills.
• Able to multi-task activities with shifting priorities.
• Honest, assertive, and systematic.
• Ability to work both independently and in a group environment.
• Great positive attitude.

NetPlanner Systems, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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