Guild Mortgage Company, closing loans and opening doors since 1960. As a mortgage banking firm we are dedicated to serving the home owner/buyer. Our goal is to provide affordable home financing for our customers, utilizing the best terms available while providing a level of professionalism and service unsurpassed in the lending industry.

Position Summary

The Exception Items Specialist plays an important role in the organization by performing a number of tasks related to the company’s Insurance functions.  The role is primarily responsible, under general supervision, for providing timely job duties related to insurance monetary transactions.

Essential Functions

• Review and reconcile insurance-related exception items.


• Problem solve data discrepancies, ensuring appropriate resolution.


• Responsible for processing internal and external inquiries/workflow; investigating and resolving inquiries within specified SLA.


• Complete independent research in order to resolve insurance-related issues.


• Ensure established SLAs are appropriately followed.


• Ensure appropriate vendor management and oversight; monitor vendor SLA reports, activities to ensure compliance with contracts.


• Ensure compliance with Federal, Regulatory, State and Investor guidelines, including but not limited to the following: Fannie Mae, Freddie Mac, FHA, VA, USDA, HOEPA, CFPB, FEMA and RESPA.


• Provide accurate and complete information to resolve issues, and follow up on any outstanding issues or commitments promptly and when promised.


• Stay current on changes in industry regulations.


• Perform other duties as assigned.

Qualifications

• High school diploma or equivalent required, some college courses preferred, along with one or more years total work experience in mortgage/banking; a viable combination of experience and education will be considered.


• Preferred knowledge of the complete mortgage servicing process from origination to payoff.


• Proficient in Microsoft Office with competencies in Excel, general computer programs, and general office equipment:

• 
  
  
  
  • Data Entry 8,000KPH
  
  
  • Typing Speed 40WPM
  
  
  
  

• Ability to work under general supervision.


• Ability to collaborate and work as part of a team.


• Strong verbal and written communication skills.


• Strong problem solving and analytical skills with attention to detail.


• Ability to work well in a fast-paced environment.


• Highly motivated and determined to succeed in a competitive, time sensitive industry.


• Proficient in organizing projects, prioritizing work, and completing multiple tasks accurately.


• Ability to research discrepancies independently.


• Proactive attention to Customer Service.


• Respectful, accountable, with a high degree of integrity.


• Continuously seeks knowledge and strives for improvement.


• Delivers the unexpected.


• Maintains a positive attitude.


• 10-key by touch required.

Supervision

• General supervision required, depending on experience level.


• Apply sound judgment in execution of core job responsibilities.


• Travel: 0%.

Requirements

Guild offers a pleasant work environment, competitive compensation and excellent benefits package; including medical, dental, vision, life insurance, AD&D, LTD and 401(k) with employer match.

Guild Mortgage Company is an Equal Opportunity Employer.

Targeted Salary Range: $15.77/hr to $20.87/hr

Compensation at Guild is influenced by a wide array of factors including but not limited to local and federal minimum wage requirements, education, level of experience, and applicant’s geographical location.

See job description