The General Manager works in collaboration with operations, corporate support departments, and transportation providers to ensure the most appropriate and cost-effective delivery of transportation services. Will act as the internal liaison between departments and clients to ensure that the location is fully compliant with all contractual requirements.
This position will sit in Redding, CA and is contingent upon contract award.
Responsibilities:
Contract oversight and facilitation of client needs with anticipation of growth
Identify potential risk and develop resolution processes
Continually analyze program needs and productivity and adjust staffing and resources to ensure cost effectiveness
Development of or oversight of documentation or work plans as required or needed
Oversight of vehicle maintenance program
Employee training and development
Thorough understanding of the contract, MTM Transit policies and employee handbook guidelines
Develop a working relationship with client to ensure exceptional customer service needs and problem resolution processes are in place
Act as a liaison between MTM Transit and client to address any concerns or issues that may arise and do so in a timely manner
Act in a consultative manner, developing and presenting annual plan reviews
Provide education and information to client regarding MTM Transit procedures, services available, and changes within the Para-Transit industry
Maintain a “Safety First” attitude with client and personnel
Good understanding or local climate needs and issues pertaining to the passenger transportation industry
Thorough understanding of ridership policies to ensure smooth transportation services
Capability of addressing any questions / concerns regarding site transit program
Maintain all employee and vehicle files in accordance with FTA and DOT guidelines
Develop and maintain thorough knowledge of MTM Transit departments and compliance programs within each
Oversight of Federally mandated Drug and Alcohol program
Perform additional duties as assigned or required
All you need is...
Bachelor’s Degree (or equivalent combination of education and experience) in a related field
7+ years of experience in transit management with expertise in Fixed Route from larger systems
Previous management experience in the Para-Transit or livery industries
Prior contract and or project management experience preferred
Previous experience working with senior citizens or persons with disabilities
Experience establishing key processes and procedures
Proven experience in operation’s and management of staff
Proven experience supervising and monitoring the delivery of contractual services
Thorough knowledge of ADA, DOT, FTA regulations
Must possess a valid current driver’s license
Even better if you have...
Required to have capabilities as it relates to data analytics
Must possess excellent interpersonal skills and ability to work with a variety of people and job positions
Ability to acquire in-depth knowledge of MTM Transit operations, company policies, and guidelines
Extensive knowledge of Trapeze transit routing system
Extensive analytical and proven data collection methods
Exceptional interpretation and problem solving skills
Ability to schedule, organize and prioritize multiple tasks
Extensive knowledge of budget and cost analysis
Ability to evaluate and resolve problems and issues in a constructive manner
Moderate to advanced computer skills
Ability to maintain high level of confidentiality
Monitor performance of direct reports and provide coaching and guidance
Regular attendance is required
MTM Incentives
Paid vacation
Holiday Pay
Health and Life Insurance Plans
Dental and Vision Plans
401(k)
Onsite Gym
Wellness Screenings
Birthday Holiday
Training Development
Casual Dress Environment
Scholarship Program
Healthy Market
Free Coffee
*These benefits may not be available at all locations
Salary Range: $100,000 - $140,000
Equal Opportunity Employer: MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you are in need of accommodations, please contact People & Culture at (636) 561-5686 or talent@mtm-inc.net
