Position Summary

The Account Manager is responsible for ensuring clients and patients receive superior service. Key member of the core client account team is responsible for overall satisfaction and retention of assigned book of business. Manages the day-to-day client relationship. Accountable for core service delivery for clients working cross-functionally with all operational. The Account Manager proactively reviews performance metrics to promote client satisfaction, profitability, and retention. Utilizes technology, tools, processes and resources to anticipate and exceed clients needs and expectations. Collaborates with Account Directors on client activity, expectations, and service needs.

Essential Functions

• Manages day to day client relationships through comprehensive knowledge of client's benefit plan and product offerings.


• Daily interaction with clients, consultants and producers providing preventative consultation, analysis and issue resolution associated with core services.


• Responsible for timely and accurate management and execution of all client benefit requests, including benefit changes, product upsells, new groups, terminations and escalated issues.


• Accountable for new group and specific product implementations; including establishing and leading internal meetings to ensure collaboration and attention to detail throughout the process in order to meet expected timelines and quality standards.


• Lead client centric team meetings to review operational performance against client's expectations and needs.


• Presentation of operational performance metrics to clients on a monthly and/or quarterly basis to show specific performance measures in comparison withthe book of business to promote client satisfaction, client retention and upsell opportunities.

Qualifications

• Bachelor's degree in related field or 11 to 14 years of experience.


• 5-8 years relevant experience with Bachelor's Degree or Master's degree and 3-5 years of relevant experience.


• Excellent PC skills including Microsoft Office and Internet experience.


• Excellent verbal and written communication and presentation skills.


• Strong analytical and problem solving skills.


• Strong focus on book of business client satisfaction and client retention results.


• Demonstrated ability managing projects, utilizing proven project management processes.


• Ability to work cross-functionally to proactively communicate and to resolve issues with the highest sense of urgency.


• Ability to travel overnight up to 20%.

About Cigna

Cigna Corporation exists to improve lives. We are a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. Together, with colleagues around the world, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation. When you work with us, or one of our subsidiaries, you'll enjoy meaningful career experiences that enrich people's lives. What difference will you make?

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

Cigna has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.