The Operations Supervisor monitors productivity and performance standards, plans and directs work flow and project assignments. Oversee production volume to ensure service standards are met. Conducts hiring, training, and evaluation of staff. Responsible for team's adherence to corporate attendance and employment policies. Works with the Pharmacy Manager to develop policies, procedures and the business work plan for the team. Recognizes and recommends operational improvements.

Work Schedule:

Monday through Friday - 7:30 AM to 4 PM with flexibility to work second and third shift 25% of time.

What you will do:

• Monitor prescription processing turnaround time so that internal standards and client performance guarantees are met.


• Assist Pharmacy Manager in monitoring costs to ensure compliance with cost to fill goals and analyze operations and overall efficiencies of the pharmacy.


• Address staff concerns and day to day operational, system, customer service, quality, and professional issues.


• Work in production as needed.


• Implement programs and process improvements to enhance the level of internal and external customer service provided.


• Serve as a point of escalation for issues requiring a higher degree of expertise or discretion to resolve.


• Represents pharmacy operations in cross-functional meetings and projects.


• Other special projects and tasks as assigned.

What you will need:

• High school diploma or GED required; BA/BS degree preferred


• Relevant experience in operations environment; production experience preferred


• Demonstrated leadership skills and the ability to effectively develop, train and coach less experienced team members; supervisory experience preferred


• Knowledge of lean or process improvement methodologies


• Excellent oral and written communication skills


• Ability to adapt in a dynamic work environment, make independent decisions


• Advanced problem solving skills and the ability to work collaboratively with other departments to resolve complex issues with innovative solutions


• Willingness to work a flexible schedule for peak times


• Monitors daily operations of a unit and actively assists or provides direction to subordinates as required


• May perform, especially in staff or professional groups ongoing operational tasks of organization units (typically not more than 40% of time performing the work supervised)


• Ensures that projects are completed on schedule following established procedures and schedules


• General PC knowledge including Microsoft Office, Internet, and email

Why join Cigna?

• Health coverage effective day 1 (including medical, dental, vision)


• 401(K) with employer match


• PTO


• Annual bonus potential


• COVID-19 Safety precautions in place

This role is Worksite dependent and can only be performed onsite. You must be fully vaccinated against Covid-19 OR undergo Covid testing twice a week.

ABOUT EXPRESS SCRIPTS

Advance your career with the company that makes it easier for people to choose better health! Express Scripts is a leading healthcare company serving tens of millions of consumers. We are looking for individuals who are passionate, creative and committed to creating systems and service solutions that promote better health outcomes. Join the company that Fortune magazine ranked as one of the "Most Admired Companies" in the pharmacy category. Then, use your intelligence, creativity, integrity and hard work to help us enhance our products and services.

About Cigna

Cigna Corporation exists to improve lives. We are a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. Together, with colleagues around the world, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation. When you work with us, or one of our subsidiaries, you'll enjoy meaningful career experiences that enrich people's lives. What difference will you make?

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.