Job Title: Sales Operations Coordinator, HOKA US Wholesale
Reports to: Sales Operations Lead, HOKA US Wholesale
Location: Goleta or Remote
The Role
Under supervision of the Sales Operations Lead, the Sales Operations Coordinator provides support for HOKA US wholesale. Duties include day-to-day responsibility for ensuring a smooth communication flow between sales management and sales reps, and corporate internal departments. The primary focus of this role is to support the service and operational needs of the HOKA wholesale business.
Your Impact
This position develops and maintains professional relationships to ensure an effective working partnership with all levels of the organization: sales management, sales planning, supply, demand planning, marketing, etc. As well as direct communication with wholesale accounts. This position represents the company in a positive and supportive manner at all times.
The primary functions of this role, include but are not limited to:
Coordinate and publish Product Knowledge documents, working with Merchandising and Product teams to ensure accuracy of the US Wholesale line and product information
Set up seasonal sales product data and maintain it in DeckersB2B for HOKA. Create and maintain the order entry systems, be able to assist in sales order entry by the Sales team, post seasonal sales materials, ensuring the reps have all the seasonal sales resources they need to sell
Facilitate collaborations and SMUs, coordinating with Sales team, Product team, Master Data Management, Vendor Compliance, and Customer Experience to ensure new accounts are set up, products are set up, orders are entered, and product is available to ship out in time for launch
Work with Master Data Management team to ensure product data is accurately set up and ready for orders to be placed in appropriate systems. Complete product-level customer set ups in GXS catalog and retailer assortment portals so EDI customers may process orders and publish product information on their websites
Update the Product Status List to track seasonal product changes and communicate changes
Manage order entry and ATP accuracy within DeckersB2B, based on buy plans
Manage inventory feeds within Oracle for consumer direct customers
Train Sales team on system and process updates and provide support throughout adoption of new processes. Update training documents, including all policies, guides, and organizational information
Answer the Sales team’s questions on product, IT, systems, processes, as well as run reports as needed to assist the Sales team
Manage Sample needs for Sales channel with 3rd party warehouse and global samples team to ensure all sample orders are fulfilled and processed in a timely manner
Support Sales team with sell in meetings, ensuring they are equipped with samples, catalogs, and supplies
Facilitate new account set up process for HOKA across Sales, Credit, MDM, Legal, Customer Experience, and Vendor Compliance
Set up promotions and discounts in the system for retailers
Update Rep Assignments in Oracle, ensuring accuracy and updating when necessary
Manage Repsly and HOKA hub.
Who You Are
Highly motivated, a team player and motivated self-starter.
Excellent verbal and written communication skills.
Excellent problem-solving abilities.
Ability to multitask in a fast-paced environment.
Exceptional attention to detail.
Strong organizational skills.
We’d love to hear from people with
Bachelor’s degree or equivalent experience.
1+ years similar experience (operations, customer service, account management, etc.) and/or experience in a support position within a wholesale environment.
Experience working under the pressure of competing and sometimes conflicting priorities.
Proficient in Microsoft Applications. Intermediate Excel skills.
Ability to effectively prepare and present information to management and other employees of the organization.
Extensive reporting skills.
What We'll Give You –
Competitive Pay and Bonuses - We’ve created a variety of competitive compensation programs to foster career development, reward success and to show our employees just how much they’re valued.
Financial Planning and wellbeing - No matter what financial goals our employees have set, we want to help them get there. Our plans provide powerful ways to protect income, pay for expenses and invest in the future.
Time away from work - Sometimes we need time away to be with family, focus on our health or just simply recharge. Our plans support our employees’ needs to get out, get healthy and come back stronger than ever.
Extras, discounts and perks - Being a valued member of the Deckers Brands team means more than just a paycheck. From generous discounts to community-based programs, we offer a variety of cool extras.
Growth and Development - Deckers Brands was built on the idea of pursuing passion. That’s why we offer extensive opportunities and support for personal and professional development.
Health and Wellness - There’s nothing basic about our comprehensive health and wellness programs and offerings. While at work and at play, we aim to support a healthy lifestyle.
To ensure the health and safety of our employees, partners and customers, Deckers has implemented a mandatory COVID Vaccination Policy. All US employees who report to a Deckers corporate location, showroom, retail store or distribution center will have to show proof that thy are fully vaccinated upon start of employment and no later than March 15, 2022.
Equal Employment Opportunity
All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other factors prohibited by law.
