Senior Product Manager at Federal Reserve Bank (FRB) in Chicago, Illinois

Job Description:

Company

Federal Reserve Bank of Chicago

The Senior Product Manager for our customer relationship management (CRM) and marketing solutions will be responsible for setting the product vision and strategy for a portfolio of products such as FedCRM Pro and FedMessenger Pro. These applications (leveraging the Salesforce platform specifically Sales, Marketing and Service Cloud and Einstein Analytics) are used extensively across our various customer support, sales and marketing teams and we are looking to hire a product manager who can take them to the next level. The role of the Senior Product Manager entails but not limited to:

• Gathers market research and intelligence and is the expert on the customer’s needs, wants and pain points.
• Conducts analysis in partnership with other subject-matter experts to develop business cases and leads teams to translate concepts into new products, features or functionality to meet customer needs.
• The Senior Product Manager will advise technical, marketing, analytical, and research specialists on a range of activities to bring a product or feature to market.

The level of work required is advanced and the incumbent operates with substantial latitude to take action or make decisions. This job has no direct reports but provides training and mentoring to Product Managers, Associate Product Managers and other staff.

Principal Duties and Responsibilities

• Responsible for defining the overall strategic vision for a portfolio of products based on sales, marketing and customer support staff needs, industry trends and the competitive landscape; has responsibility for the portfolio’s hero brand


• Commissions research to gather market insights to inform business decisions


• Identifies new product opportunities and enhancements to existing products based on research, industry intelligence and customer feedback


• Develops and presents business cases to Federal Reserve System workgroups to ensure alignment


• Sets the strategic vision and priorities for the product roadmap and leads the team from product inception to launch


• Collaborates with cross-functional areas to develop new product value propositions and targeted feature sets. Works in close partnership customer support, sales and marketing teams.


• Anticipates internal and/or external business challenges; recommends process, product or service improvements

Education and Experience

• Bachelor`s degree or equivalent experience as noted below


• Ten or more years of relevant work experience

  

Knowledge and Skills

• Expert knowledge of Product Management principles and practices obtained through education, experience or certification


• Strong understanding of customer relationship management and marketing solutions


• Prior experience in Salesforce Platform (Sales, Marketing, Service Cloud and Einstein Analytics)


• Experience in software development practices and agile methodology is preferred


• Independent thinking and decision-making abilities


• Excellent writing, project management, communication, and consultative skills and experience

What we offer

• Comprehensive benefits package includes medical, dental, vision, prescription drug coverage, 401k savings plan, retirement plan, paid time off, transit benefit


• A continuous learning environment with opportunities to gain new skills and grow your career

Other Requirements

• All Federal Reserve Bank of Chicago employees must be fully vaccinated against COVID-19, unless the Bank grants an accommodation based on medical condition or sincerely held religious belief.


• Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.


• This position has additional screening requirements due to the information accessed while performing the job. These additional screenings would be initiated at the time of offer acceptance and can take approximately two months to be completed. The screening covers areas such as education/employment verification, criminal history, credit history, and reaches out to your references and people that know you well.


• As a condition of employment, Federal Reserve Bank of Chicago employees must comply with the Bank’s ethics rules, which generally prohibit employees, their spouses/domestic partners, and minor children from owning securities, such as stock, of banks or savings associations or their affiliates, such as bank holding companies and savings and loan holding companies. If you or your spouse/domestic partner or minor child own such securities, and would not be willing or able to divest them if you accepted an offer of Bank employment, you should raise this issue with the recruiter for this posting, who can provide you contact information for our ethics official if necessary.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender, gender identity or expression, or veteran status.

  

Full Time / Part Time

Full time

Regular / Temporary

Regular

Job Exempt (Yes / No)

Yes

Job Category

Sales/Marketing

Work Shift

First (United States of America)

The Federal Reserve Banks believe that diversity and inclusion among our employees is critical to our success as an organization, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.

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Salary:

$130,910.00

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