As an Electronic Health Record (EHR) Application Analyst for the clinical lab and Customer Care Center workflows, you will work on software design and configuration, upgrades and improvements for lab operations. As the primary support contact for application end-users, the EHR Application Analyst will work to identify issues that arise in the application area as well as issues that impact other application teams, and work to resolve them. The Analyst will guide workflow design, building and testing the system, and analyzing other technical issues associated with the lab operation and business software.
Essential Duties and Responsibilities
Identifying and implementing requested changes to the system.
Guide workflow design, building and testing the system, and analyzing other technical issues.
Serving as a liaison between organizational needs and the software vendor’s implementation staff.
Maintaining regular communication with the vendor, including participating in weekly project team meetings.
Working with vendor representatives, your organization's business community, and end users to ensure the system meets the organization's business needs regarding the project deliverables and timeline.
Developing an understanding of operational needs to set the direction for the organization's workflows.
Participating in training and working with end users.
Troubleshooting problems and questions.
Provide end-user support for issues entered in to issue tracking systems.
Reviewing the status of projects and issues with project leadership.
Ability to work normal work within business hours, as well as on call, with potential for nights and weekends.
Holding regularly scheduled communications with team members to discuss the status of deliverables, shared issues, end-user concerns, and upcoming milestones.
Uphold company mission and values through accountability, innovation, integrity, quality, and teamwork.
Support and comply with the company’s Quality Management System policies and procedures.
Demonstrate flexibility with respect to changing end-user business needs.
Work within a cross functional team.
Apply strong problem-solving skills.
Ability and willingness to take ownership of work activities and ensure that they done in a timely, accurate and efficient manner.
Ability and willingness to recognize assignments or tasks that need to be completed, to seek out additional assignments or tasks and to help others.
Ability to communicate information clearly and concisely with project leadership, subject matter experts and key stakeholders.
Ability to persevere in difficult situations, overcome obstacles, and reach high levels of performance when faced with stressful work situations and time pressures.
Ability and willingness to learn new software applications.
Ability to operate telephone system and computer keyboard and printer.
Regular and reliable attendance.
Ability to lift up to 10 pounds for approximately 5% of a typical working day.
Ability to work seated for approximately 50% of a typical working day. Ability to work standing for approximately 50% of a typical working day.
Ability to work in front of a computer screen and/or perform typing for approximately 90% of a typical working day.
Ability and means to travel between Madison locations.
Qualifications
Minimum Qualifications
Bachelor’s degree in Business Administration or related field; or High School Degree/General Education Diploma and 4 years of relevant experience in lieu of Bachelor's degree.
2+ years Subject Matter Expert in one or more of the following areas: patient identification workflows in the healthcare setting, revenue cycle, Customer Relationship Management (CRM) & MyChart, Patient Registration, or lab order entry.
Possession at time of hire or ability to obtain relevant Epic software application(s) certification within 6 months of hire.
Demonstrated ability to perform the Essential Duties of the position with or without accommodation.
Authorization to work in the United States without sponsorship.
Preferred Qualifications
Previous experience configuring EHR system(s) or patient identification software and designing duplicate patient workflows.
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We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, creed, disability, gender identity, national origin, protected veteran status, race, religion, sex, sexual orientation, and any other status protected by applicable local, state or federal law. Applicable portions of the Company’s affirmative action program are available to any applicant or employee for inspection upon request.
