Business Sales Advisor

Job Locations

US-WI-Madison | US-TN-Knoxville

Overview

TDS Telecom has been connecting customers with reliable, high-quality products and services, and now, we would like to virtually connect with you! We are offering our next Business Sales Advisor a $1,000 Sign On Bonus to join our dynamic team!

The Business Sales Advisor is a key contributor in TDS’s overall strategy to grow, delight, and retain our small business customers. This position is responsible for generating sales of our products, services and promotions offered to our business customers and providing outstanding customer support. The Business Sales Advisor will identify, nurture, and close opportunities with both existing and new business customers. This includes, but is not limited to, contacting business accounts with contract renewals, retention, and identifying up-selling and cross-selling opportunities.

This role will also work with both internal and external customers to increase business and create solutions that serve the best interests of both our customers and TDS.

**This position has a shift of 10:00 AM - 7:00 PM CT / 11:00 AM - 8:00 PM ET**

TDS Telecommunications LLC (TDS Telecom/TDS®) delivers high-speed internet, TV entertainment, and phone services to nearly 900 rural, suburban, and metropolitan communities across the U.S. With more than 1.2 million connections, TDS is one of the fastest growing technology companies in the United States. Powered by fiber-optics and new industry-leading technologies, TDS delivers up to 1 Gigabit internet speeds and offers internet-protocol based TV entertainment solutions along with traditional phone services. TDS also offers businesses VoIP advanced communications solutions, dedicated internet service, data networking, and hosted-managed services. Visit tdstelecom.com.

Responsibilities

Meet or exceed monthly sales and revenue growth goals for products and services. Make regular contact with the existing small business customers. Place proactive customer contact calls to uncover sales opportunities. Serve as the resource for sales negotiation with existing small business accounts. Craft sales proposals based upon the customer/company impact prior to making a recommendation or decision.  Actively manage existing small business accounts to ensure we retain and grow these account in the future
• Take the lead role and manage customer relationship with business accounts.Handle MACD (moves, adds, changes, deletes) and billing inquiries for BSSC accounts. Maintain and update business through SFA (Sales Force Automation) and the BSR program


• Customer follow-up on service orders and coordinate local technical teams and communicate with all other necessary teams as needed


• Provide monthly referrals and lead generation to the outside and account management teams by utilizing current customer base, products and promotions

Qualifications

Required Qualifications 

• 1+ year customer service or sales experience


• Must follow the TDS attendance guidelines in order to meet TDS’s business needs including but not limited to our obligations to our customers and to our customers’ needs

Other Qualifications 

• Self-motivated and comfortable accepting responsibility for achieving defined sales targets


• Strong communication and interpersonal skills, oral and written


• Ability to establish and maintain excellent working relationships


• Advanced sales and/or customer service skills a plus


• Ability to adapt to rapid change and fast-paced environment while incorporating time management skills


• Working knowledge of Microsoft suite of products, as well as SABRE, DESI, MetaSolv, Cobra, and all customer information systems

Benefits

As a part of your total compensation, #TDS provides a comprehensive, competitive benefit package. The benefit plans address both the immediate and long term needs that you and your family may have. For an overview of what we have to offer for full-time employees including vacation, health benefits and retirement options please click here.

At TDS, we embrace Equal Employment Opportunity by valuing our differences and consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other status protected by law. To learn about our diversity & inclusion philosophy and culture, click here!