At HomeTeam, we put people first. We make sure at HomeTeam you have the tools, support, and training needed to deliver a delightful experience to every customer. Our friendly, warm work environment means great work gets recognized and rewarded. If you take pride in going above and beyond to make a customer smile, you could be HomeTeam’s next all-star player.

Apply in minutes from your mobile phone!

Responsibilities

As a HomeTeam Builder Customer Service Representative, you can expect to:

• Provide exceptional customer service consistent with HomeTeam Pest Defense service standards


• Provide information to Home Builders/Supervisors/Vendors on our products and installations


• Print and distribute service tickets and graphs for the HomeTeam Builder Technicians / Installers


• Execute regional and corporate reports


• Schedule builder services and resolve accounting questions


• Collect and reconcile payments received from Home Builders


• Maintaining good customer and builder relationships


• Escalate to appropriate builder or customer inquiries to managers


• Able to resolve customer inquiries timely and consistently


• Communicate often with Field Managers and Office Personnel about ongoing projects and daily tasks


• General knowledge of the company, treatment processes and types, entry level of understanding of the Taexx® system, pricing, and services available

There’s plenty of perks too!

• 
  $$ $17-$18/hourly


• Off Weekends!


• Comprehensive benefits package including medical, dental, vision


• Company paid life & AD&D insurance


• 401(k) plan with company match up to 6%
  


• Employee stock purchase plan


• Paid time off and holidays


• Employee discounts


• Tuition reimbursement


• Dependent scholarship awards


• An opportunity to advance within the company


• Recognition for a job well done


• A friendly work environment


• Employee referral bonuses


• The opportunity for professional growth and respect that comes from working for an industry leader

Why HomeTeam?

• 
  HomeTeam is the #1 pest management company to homebuilders


• Currently performs more the 2,000,000 services a year


• The company has exclusive technology with its unique Taexx® built-in pest control system during a home’s construction


• Pest Management Industry is growing and is a recession resistant line of business


• 
  HomeTeam is financially stable and growing as a subsidiary of Rollins, Inc., (NYSE: ROL), headquartered in Atlanta, GA.

Qualifications

Minimum Requirements:

• Must have 1 year of previous customer service experience 


• Entry level customer service skill and technique 


• Basic / entry level understanding of computers 


• Entry level skill on use of company telephone features and how to use them 


• Must be 18 years or older with a high school diploma or GED 


• Must successfully pass background and drug screening 

Physical Demands / Working Environment:

• Candidates must meet physical job requirements and safely perform the job duties with or without accommodations


• Job may be eligible for hybrid work schedule after training is completed

HomeTeam is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer