The Intensive English Program (IEP) at Indiana University (IU) Bloomington offers a comprehensive set of courses aimed mainly at preparing international students to study in English at the university level.
Our mission in the IEP is to serve learners of English by offering courses designed to support the development of English language skills for academic studies in North American universities. As part of the Department of Second Language Studies, the IEP also contributes to the development of ESL professionals. We encourage curricular innovation and support the research mission of the department. The IEP contributes to the broader mission of Indiana University in fostering a community of global citizens.
The instructional program of the Indiana University IEP is designed to help non-native English speakers increase their English language skills. Most IEP students are preparing to enter North American universities after completing the IEP program. Others are learning English for professional purposes. The curriculum is designed for students at all levels of English language proficiency, with an emphasis on developing the necessary oral and written skills for academic studies and business or professional communication.
The IEP is committed to providing a diverse, safe, inclusive, and equitable environment to students from all national, ethnic, religious, and cultural backgrounds regardless of gender identification, sexual orientation, or physical or cognitive differences. In accordance with the policies of Indiana University and the Department of Second Language Studies, the IEP requires that applicants to faculty positions to provide a diversity and inclusivity statement to be considered as part of the application package.
Job Summary
Department-Specific Responsibilities
Coordinates the admissions program for the Intensive English Program (IEP)
Principals student-facing team member for the IEP
Advises international students on a number of different matters
Programs liaison with different units across campus
General Responsibilities
Interprets and explains a wide range of university and governmental policies and procedures involving official records and/or student loans to students, faculty, parents, and the general public.
Processes and maintains official records; answers specific questions regarding records; ensures that records are accurate and complete; and investigates and resolves any questions or discrepancies.
May process, approve, and issue short term loans and/or official documents including transcripts, student loan deferments, and insurance forms after determining student eligibility.
Responds to requests for information; determines appropriateness of release of information under well established university and federal policies; transmits information, if appropriate.
Distributes and collects forms from walk-in clients; sets up staff appointments, if needed.
Monitors any changes to student files; updates as new information is received. Develops and maintains files and databases.
Responds to student inquiries regarding status of account. Provides technical direction to part-time student staff.
May certify completion of degree requirements.
Qualifications
Combinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education.
EDUCATION
Required
High school diploma or equivalent (such as HSED or GED)
WORK EXPERIENCE
Required
2 years in customer service, higher education, or related field
SKILLS
Required
Proficient communication skills
Maintains a high degree of professionalism
Demonstrates time management and priority setting skills
Demonstrates a high commitment to quality
Possesses flexibility to work in a fast paced, dynamic environment
Highly thorough and dependable
Demonstrates ability to maintain confidential information
Friendly and service-oriented
Working Conditions / Demands
This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.
Work Location
Bloomington, Indiana
Advertised Salary
$38,600 Annually
Benefits Overview
For full-time staff employees, Indiana University offers a wide array of benefits including:
Multiple plan options for medical insurance
Dental insurance
Health Savings Account with generous IU contribution
Life insurance, LTD, and AD&D options
Base retirement plan contribution from IU, subject to vesting
Additional supplemental retirement plan options
Tuition benefit for IU classes
10 paid holidays per year
Generous Paid Time Off
Paid Parental Leave
Employee Assistance Program (EAP)
Learn more about our benefits by reviewing our online Benefits Brochure.
Job Classification
Career Level: Intermediate
FLSA: Nonexempt
Job Function: Student Services
Job Family: Student Services Generalist
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Posting Disclaimer
This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.
If you wish to include a cover letter, you may include it with your resume when uploading attachments.
Equal Employment Opportunity
Indiana University is an equal employment and affirmative action employer and a provider of ADA services. All qualified applicants will receive consideration for employment based on individual qualifications. Indiana University prohibits discrimination based on age, ethnicity, color, race, religion, sex, sexual orientation, gender identity or expression, genetic information, marital status, national origin, disability status or protected veteran status. Indiana University does not discriminate on the basis of sex in its educational programs and activities, including employment and admission, as required by Title IX. Questions or complaints regarding Title IX may be referred to the U.S. Department of Education Office for Civil Rights or the university Title IX Coordinator. See Indiana University's Notice of Non-Discrimination here which includes contact information.
Campus Safety and Security
The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online. You may also request a physical copy by emailing IU Public Safety at iups@iu.edu or by visiting IUPD.
