We are currently seeking a full-time Financial Services Representative to join our Arden Hills Business Office. Nystrom & Associates, Ltd. is a team of mental health professionals that specialize in psychiatric evaluations, clinical social work, and family therapy. We are committed to helping patients in our community who are experiencing personal, emotional, marriage, family, or psychological problems. Founded in 1991, we offer an intensive outpatient chemical dependency program, psychological testing, and behavioral health and medication management services.

In this role, you would field inbound/outbound patient calls regarding their balances, resolve patient inquiries over the phone, establish payment plans with patients, and prepare patient refunds.

Job Duties:
Communications:

Manage both incoming and outgoing calls regarding self-pay balances and billing inquiries.
Achieve targets of at least 50 outgoing calls and 125 incoming calls per week.
Handle voicemails, client emails, and internal tasks related to billing and payments.

Account Management:

Investigate and research outstanding self-pay balances to identify payment solutions.
Establish and monitor payment plans with patients, including sending notices for failed payments.
Assist patients with electronic payment options for their convenience.

Mail Processing:

Process incoming and outgoing mail bi-weekly, ensuring accurate documentation of any issues like bad addresses or returned statements.
Track and follow up on returned checks, recording all instances and resolving accounts as necessary.

Financial Adjustments:

Prepare patient refunds by verifying overpayments and processing refunds accordingly.
Ready uncollectible accounts for third-party collections, ensuring all insurance and internal collection efforts have been exhausted.

Provider and Clinic Support:

Respond to inquiries from providers and clinics via email and tasks, aiming for a one business day turnaround.

Meetings and Training:

Attend and actively participate in weekly staff meetings, as well as any additional meetings and training sessions as required.

Miscellaneous Duties:

Fulfill any other duties as assigned by management, which could encompass a range of tasks to support the financial services department.

Expectations:

Maintain a high availability for incoming calls, aiming for 70% (5.5 Hours) availability during an 8-hour shift.
Keep performance indicators at or above standard to ensure quality customer service. Staff unable to meet these standards may be required to return to the office or face other corrective actions.
Flexibly manage work location in case of technical difficulties, coordinating with IT or opting to work from the office as necessary.

Qualifications:

Collections and customer service experience Preferred
Ability to handle high pressure conflict resolution.
Detail oriented, flexible problem solver; maintains a positive attitude.
Computer Experience required; Microsoft Office experience preferred.
High school graduate or above.

Hours:
Monday - Friday 8:30 AM - 5:00 PM

Pay rate:
$18.00 - $20.00 based on experience in the field.

It is clearly understood that all names, information, and materials accessed while in this position are of a strictly and highly confidential nature in accordance with Minnesota state and federal regulations on patient privacy. Compliance with all HIPAA (Health Insurance Portability & Accountability Act) related regulations will be strictly enforced by Clinic Management.

Benefits:
Nystrom & Associates, Ltd. prides itself on the benefits and compensation offered to staff, including:
Medical & Dental insurance
Opportunities for professional growth and career advancement
Health Savings Account (HSA)
Flexible Spending Account (FSA) for applicable medical and dependent care expense
Paid Time Off (PTO)
Paid Holidays
401(K) Retirement Plan with a generous employer matching program
Supplemental insurances, such as short-term disability, cancer insurance, and accident insurance