The Receptionist at Wheatland Village is responsible for creating an exceptional customer service experience for every guest visiting the community. The Receptionist welcomes every guest warmly and ensures visitors sign in and are screened if applicable. The Receptionist answers incoming calls and performs a variety of clerical duties. Maintains confidentiality of all residents. Complies with federal, state, and local standards for facility operation. Incorporates the Generations' Mission, Vision, and Values into their daily work and interactions with others. 

SCOPE OF JOB TASKS:

• Responsible for answering multiple phone lines and transferring calls or taking messages as needed.  Pages staff members as needed or required.


• Assist residents, guests, and clients who come into the reception area for assistance or appointments.


• Maintains the facility mailbox.  Distribute mail to the appropriate department staff and residents.  Notifies residents if parcels arrive at the front desk.


• Performs word processing for all departments as requested.  Responsible for learning a variety of computer programs essential to the production of facility documents.  Updates forms as requested and as changes occur.


• Responsible for keeping the reception area neat in appearance.


• Maintains a resident telephone list.


• Assists with coordinating resident medical appointments and transportation. Keeps updated medical appointments and facility transportation schedules.


• Orders office supplies as requested and presents order list to the manager for approval before ordering.


• Assists residents in person or by phone with any number of items such as: what activities are being held, paying their bills, where to locate someone, when their family is coming, when they go shopping, etc.


• Books private dining room and notifies food services department of scheduled bookings.


• Responsible for monitoring the facsimile and distributing the information to the appropriate person/s.  Keeps all facility information confidential.


• Responsible for the coordination of maintenance and supplies for all office equipment as requested.


• Assists personnel and residents in establishing a home-like environment.


• Assists with marketing staff needs.


• All other duties as assigned.

JOB SPECIFICATION:

Education:  

• High School Diploma or equivalent

Work Experience:

• Experience working in a long-term care setting.


• Ability to read, write, and follow written and oral instructions in the English language.


• C.P.R./First Aide certified within 30 days of employment.

Physical demands:

• Workday - 8 hours or less


• Stands - seldom


• Sits - often


• Walks - often


• Bends - seldom


• Stairs - occasional, but not required


• Climbs - seldom


• Kneels - seldom


• Lifts - seldom, 30lbs. maximum


• Repetitive hand/foot - seldom

Supervision:

• Must be self-directed and possess the ability to make decisions.  Must be professional and personable at all times.  Is accountable for workspace appearance.  Works closely with the Manager and other department heads.

Working Conditions: 

Works indoors in a well-ventilated and well-lit workspace.  Works with a variety of staff.  Deals with the public, personnel, visitors, family members, and residents under all circumstances.

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.

 We are an equal opportunity employer and consider all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.   

Generations is a family-first, family-owned, and family-operated business serving senior living communities across California, Colorado, Oregon, Utah, and Washington since 1943. We are not only dedicated to supporting and increasing the vitality and joy of our residents but our staff as well. We cherish the unique gifts and complementary skills each person brings to our team. A family caring for families, we are simply unlike anywhere you have ever worked. Come find a home with us.  

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