Job Description:

Position Overview:  The primary purpose of the Assistant Claims Specialist is to support the Claims dept. and work closely with the Claims Specialists in handling claims filed against the company associated with damage claims and losses. The Assistant will play an integral role in supporting the department in successfully ensuring operational excellence across assigned work responsibilities.

Essential Functions

• Handles routine claim & incident status inquiries from partners in a courteous and timely manner.


• May be the initial point of contact to receive and document new claims from internal and external customers.


• Supports organization and specialists with maintenance of internal database and claims processing.


• Handles multiple functions related to business operations, claims processing, and office workflows.


• Open and process department mail and data entry 


• Draft and generate regular reports, presentations and correspondence for various events and purposes.


• Data entry of payments, reimbursements and correspondence in systems and database for concise yet accurate file documentation. 


• Perform other duties as assigned. 

Requirements

• Ability to learn and efficiently use database systems


• Previous work in a customer service role 


• High school diploma or GED

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to communicate effectively with all internal and external customers.

Work Environment: 

While performing the duties of this job, the employee is in a typical office environment and will need to operate standard office equipment.

Competencies

• Positive Attitude


• Problem Solving abilities


• Self-Motivated


• Team Player


• Organized


• Detailed Oriented 


• Competent in Microsoft Office


• Excellent Typing Skills


• Excellent Telephone Skills


• Ability to Multi-Task


• Knowledge of Construction and/or Utilities a plus


• Ability to learn quickly

Pike is an Equal Opportunity Employer

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as required to meet the ongoing needs of the organization

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