Job Description:
As a Billing & Collection Specialist in our Global Revenue Billing & Collection team, you will primarily work with billing customers, collections, customer support, and other ad hock tasks. Besides your close colleagues in the Global Revenue Billing & Collection team, you will be supporting our sales and customer success organization. So, if you are motivated by supporting our customers and your colleagues across the business, then you might be the person we are looking for. At Siteimprove you will have the opportunity to work with Salesforce, Zuora, and Navision.
What you will be doing
Billing customers. Includes registering and maintaining third-party customer portals for invoicing and payment processing.
Research and resolve account disputes and invoicing discrepancies with customers and internal departments.
Monitor customer accounts to ensure timely payment.
Maintain accurate and up-to-date customer information, payment records, and collection notes in the company's accounting and billing systems.
Correspond with customers via email or phone validating customer data; request for information and collections.
Reporting updates to management on customer account status and other outstanding issues.
Other ad hoc tasks within the Global Revenue Billing team
What we will require of you
Bachelor's degree in finance and accounting or any equivalent combination of education, experience, and training that provides the required knowledge, skills, and abilities.
1-3 years of experience.
Self-starter and quick learner with attention to detail and inquisitive nature.
Passionate about technology and digitalization of businesses and a general SaaS business understanding.
Experience working in Excel and how to analyze data to find specific information or trends.
Positive energy, proactive and motivated by learning a lot – and not afraid of making your own suggestions and decisions.
What we will love about you
Good communication in English
Service-minded
Ability to determine task priority and organize daily and long-term work
Detail-oriented with the ability to multitask
In addition, we hope you will appreciate:
Rest and relaxation: Open Paid Time Off (OPTO) program for vacation, personal illness, mental health, or to care for a family member, 10 paid holidays, and two Give Back Days
Comprehensive benefits: National medical plan, dental, vision, paid maternity leave, paid paternity leave, HSA, Flex, employer-sponsored short-term, long-term disability, discounts to volunteer plans to meet your family needs, and more!
Prepare for the future: 401(k) with a company match to provide a better future in your retirement years.
Base pay will depend on the position, individual qualifications, market, and other operational business needs.
