Description: Our client is currently seeking a Technical Support Engineer
The role is Remote and is 3rd shift (9:30 pm ET to 6:00 pm ET)
This job will have the following responsibilities:
provide Tier 2 level support, following established processes and procedures, to assist the customer with issue resolution for various network devices which will include opening TAC cases and monitoring their success to resolution for various OEM's including Cisco, Juniper, and Cradlepoint.
It is also preferred if you have experience with MACD (Moves, Add, Changes, and Deletes) for the following: