Maintain broad knowledge of client products and services
Keep records of customer interactions and transactions
Listen attentively to customer needs and concerns; demonstrate empathy
Accurately take phone orders
Data entry of faxed, emailed and phone in orders for production
Coordinate between sales and production to meet customer deadlines
Notify customers of expected delivery date and time
Resolves product or service problems by clarifying customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustments; following up to ensure resolution
Assisting sales staff with expediting orders and communications with the production floor
Answer the telephone and direct callers to appropriate departments
Greet customers in a courteous, friendly, and professional manner
Regular and predictable attendance, safely perform tasks and adherence to all safety policies and procedures are essential functions of the job.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and/or abilities required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties of the job.
Skills, Knowledge and Ability Requirements
To be considered for the Customer Service position, the following conditions must be met:
A minimum of 1 year previous customer service experience
Strong organizational and listening skills
Ability to work independently and prioritize work with deadlines
Must be able to communicate effectively and conduct themselves professionally, with excellent written and verbal communications
Able to read and perform mathematical calculations, and write measurements in number fractions at a high school education level
Ability to read, interpret and understand drawings and specifications
Computer experience a must and typing of numbers with accuracy
Previous customer service experience in glass industry preferred
Equipment
Personal desktop computers, fax machine, copy machine, calculator, writing instruments, telephone, and various printers.
Issued safety equipment
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
