Job Description:

DOCUMENTATION/FIELD SUPPORT TECHNICIAN

Description

OSS is a Service Disabled Veteran Owned Small Business headquartered in Huntsville, AL.  We are focused on “Making a Difference” in the lives of our Department of Defense Customers, Communities and Employees.  Our greatest strength is our people.  We expect competence and character and look for uniquely skilled and passionate individuals bound by a collective vision to bring their best to our mission.  OSS believes in taking great care of our employees, evidenced by our exemplary benefits package: OSS covers 75% of the monthly insurance cost towards employee Health Insurance, we offer multiple Principal product options, and we have a fantastic 401k plan match with eligibility starting on first payroll.  If you are interested in an opportunity to join a great mission, supporting awesome customers with a growing company, please reach out to us to learn more! 

Overview

OSS is looking to hire qualified field support technician/documentation specialist who will be required to be familiar with equipment install and repair procedures; instruct customers in equipment operation per documentation; provide technical assistance; and provide quality assurance feedback to integration staff if requested.

The Documentation/Field Support Technician will be familiar with site and equipment inspections in order to document preventative and corrective maintenance as well as produce technical training documents for customer or company personnel, informal on-the-job training for other field service staff members and customers, and over-the-shoulder/refresher training to users in the field as required.

They will also be familiar with common procedures for diagnosing and repairing mechanical, hardware and systems failures. The employee must be prepared to professionally interface with customers, military personnel, government employees, external consultants/experts, and all levels of employees across the company, including executive management.

The DOCUMENTATION/FIELD SUPPORT TECHNICIAN will:

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  • Primarily document operations procedures, safety notices, project annexes, installation of subcomponents and repairs.
  
  
  • Be familiar with properly maintaining all tools and equipment used.
  
  
  • Deliver guidance for design development and manufacturability to design and engineering team if requested.
  
  
  • Potential for testing and support of customers on location at Ranges, Integration Sites, and/or vendor/subcontractor production facilities.
  
  
  • Potential to assist with final acceptance testing for preparation for delivery.
  
  
  • Potentially, teach customers how to use the equipment properly and ensure that customers are adequately trained to follow manufacturer’s procedures and instructions as documented in order to keep production equipment operational.
  
  
  • Potential for Fabrication, Production, and Logistics Support for the preparation of units for delivery.
  
  
  
  

   

  
  

Travel Required

• Yes. 10%

REQUIRED:

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  • Training equivalent to 2 years of technical trade school or military technical school and 6 years of field service activity, 4 of which should normally have been within a directly applicable industry.
  
  
  • Department of Defense Secret security clearance is required at time of hire. Applicants selected may be subject to a U.S. Government security investigation and must meet eligibility requirements for access to classified information. Due to the nature of work performed within our facilities, U.S. citizenship is required.
  
  
  • Strong customer service skills.
  
  
  • Problem-solving skills.
  
  
  • Time-management skills to handle appointments efficiently and stay on schedule.
  
  
  • Attention to detail to spot issues and complete accurate reports about the repairs.
  
  
  • Organizational skills to keep tools and paperwork organized while in the field.
  
  
  • Strong technical writing background and familiarity with military operations manual’s objectives, formatting, and style.
  
  
  • Strong interpersonal skills
  
  
  • Possesses motivation, leadership, mentoring and facilitating skills.
  
  
  • Strong knowledge of process improvement methods and tools.
  
  
  
  

Offset Strategic Services, Inc. is an Equal Opportunity employer. We prohibit discrimination and harassment of any type.  All applicants will be considered for employment without regard to race, color, age, religion, sex, sexual orientation, genetics, gender identity, national origin, protected veteran or disability status or any other characteristic protected by federal, state or local laws.  This policy applies to all terms and conditions of employment, including recruitment, hiring, placement, promotion, termination, layoff, recall, transfer, and compensation. We are committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities.  To request a reasonable accommodation, please email us from the links on our website.  Thanks for your interest in OSS. OSS is a drug-free workplace. The unlawful manufacture, distribution, dispensing, possession, or use of a controlled substance is prohibited. All candidates who receive conditional offers of employment are subject to drug testing.

 

Skills

Required

• Problem solving

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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